Condition valable en français (traduction anglaise à titre informative aucune valeur légale)
Hike Fly est une marque de Slack Mountain Sarl
TERMS OF SALES
The general conditions of sale, as well as the conditions of use of the products, must be obligatorily and fully admitted by our customer.
By credit card only via paypal, the amount of your order will be debited on receipt of the said order.
By check payable to slack-mountain.
By bank transfer, a rib will be sent to you when ordering.
All orders must be paid before shipment.
AVAILABILITY OF ARTICLES
If a product is not available, we will notify you by e-mail or telephone;
You must fill in your email and phone when ordering.
TIME OF TREATMENT OF THE ORDER
The processing time of an order, from receipt by our services, is approximately 4 working days. During the busy periods, this delay can exceptionally lengthen by 48-72 hours, in advance we apologize.
Slack Mountain dispatches the packages of Internet Marketing through a relay point service. Our service provider guarantees a delay of 2 to 9 days from the deposit of goods on their premises. In case of non withdrawal within 15 days after deposit in the relay point or post office, the parcel will be automatically returned to us, the shipping and return costs will be retained on the credit balance of the order, even in case of free shipping.
The packaging of the products is free with the exception of special packaging (large products such as tailored straps ,,,,).
Delivery is available in all countries of the world *
Orders placed before 12:00 (betting time) are shipped the same day (working day), After 12:00 they will be shipped on D + 1.
Depending on the carrier on Monday or Saturday are not considered working days, please contact us for more information or get closer to the carrier to know his working days.
Slack Mountain reserves the right in the event of a strong influx of reporter of maximum J + 1 the order.
Slack Mountain operates with One Packaging company in Nice manufacturing French cardboard complying with the ISO standard. For ecological reasons Slack Mountain keeps the possibility of using recycled cardboard.
Weight Limit :
Packages are limited to 29.9 kg (packing included) unless otherwise indicated.
The Customer undertakes to check the entirety of his packaging, in case of doubt the customer will have to open the parcel in the presence of the deliveryman or the relay point to verify the entirety of its products. In the case of a refusal by the deliveryman or relay point to check the contents of the parcel; the package must not be accepted and the customer will have to warn Slack Mountain of the problem encountered.
In the case of conformity of the order after opening but of a deteriorated packaging the customer must specify it on the receipt of the deliveryman to provide for any compensation.
All carriers reserve the right to no compensation if the recipient has not made reservations in writing, immediate, significant and accurate upon delivery.
Customs fees are the responsibility of the customer, inquire with the customs of his country or states.
List of countries with a free trade agreement with the EU being exempt from customs duties up to a limit of 6000 € (for all products manufactured in the European Union):
- Europe: Switzerland, Iceland, Norway, Faroe Islands
- Mediterranean: Morocco, Tunisia, Algeria, Egypt, Jordan, Israel, Turkey, Andorra, Lyban
- Balkans: FYROM, Albania, Montenegro, Bosnia and Herzegovina, Serbia, Kosovo
- Moldova, Georgia, Ukraine
- Mexico, Chile, Peru, Colombia, Ecuador, Honduras, Nicaragua, Panama, Costa Rica, El Salvador, Guatemala, Antigua and Barbuda, Bahamas, Barbados, Belize, Dominica , Dominican Republic, Grenada, Guyana, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago
- Oceania: Papua New Guinea and Fiji Islands
- Africa: Seychelles, Zimbabwe, Mauritius, Madagascar, South Africa, Botswana, Lesotho, Namibia, Swaziland, Mozambique, Angola
- Asia: South Korea
Guarantee delivery and insurance:
Slack Mountain can not be held responsible for delivery. Upon request, Slack Mountain will be able to subscribe to delivery insurance at an additional cost depending on the package.
Slack Mountain dispatches sales packages through the Mondial Relay, Tnt, Ups, Fedex, Dhl and Chronopost service.
Time limit :
Consult the general conditions of the carrier to know the maximum delays authorized by each carrier. The delays displayed by Slack Mountain are only informative and indicate the average time of a parcel with the said carrier. Attention Customs delays are never understood because they depend entirely on the customs of the country of arrival.
Beyond 150 € of order, free shipping costs in delivery Mondial Relay, are excluded the orders of products known as "made to measure or voluminous". Delivery time: Mondial Relay 2-9 days, Chronopost delivery the next day (working days) before 18h except departure Friday and Saturday.
* except in exceptional cases of war, embargo or major forces.
RELEASE PERIOD (subject to changes in legislation)
In terms of Online Sales, a consumer can return a product within 7 days, free of charge, other than the cost of return:
- the consumer has a period of 7 clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties;
- this period shall run from the date of receipt of the package by the consignee
(from the day after delivery 0 hours);
- if the 7-day period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
This right of withdrawal is mandatory for all online sales and no penalty can be claimed. The costs of return are always the responsibility of the consumer.
ATTENTION, the right of withdrawal is not possible for PPE and products to the cut such as straps, ropes, as well as any product that has been used.
The articles must be returned with the prior agreement of slack mountain and at the following address:
9 bd carlone
NEVER RETURN A PARCEL IN PORT DATE, IT WILL BE SYSTEMATICALLY DENIED BY OUR SERVICES AND REFERRED TO ITS SHIPPER.
You must accompany the returned product with a letter stating your name, postal address, e-mail address, telephone number to which you are most easily reached, and of course the fact that you use your right of withdrawal.
WARNING: in case of withdrawal, the returned product must not have been used and must have retained its labeling and packaging if necessary.
Slack Mountain undertakes to reimburse you by any means at its convenience, within a maximum of 45 days after the effective return date of the product for which you have used your right of withdrawal.
Variations in price, colors, sizes, weights or the like may occur on all products. All pictures of the site are non contractual
The prices of the products are indicated in euros including all taxes, excluding participation in the preparation and shipping costs. The products are invoiced on the basis of the price in force at the time of the validation by your care of your order.
Slack mountain reserves the right to modify its prices at any time. In the event of price changes, the prices applicable will be those in effect on the date of receipt of the order.
Failure to pay an invoice arriving at its due date will result in the cancellation of the order for any material delivered or in the process of being ordered, the payment becomes immediately due and gives us the right to cancel the contracts in progress without any formality other than a notification by registered letter and without this being able to give place to our customer to the least compensation.
If the order has been made at the request of the originator and is therefore drawn up in the name of a third party, the payer and the third party are jointly and severally liable for payment of the order and the execution of the order. other commitments resulting from general conditions and sales revenue.
Slack mountain can not be held liable for damages of any kind, both tangible and intangible, which could result from the misuse or malfunction of the products sold.
For the use of the equipment you must follow all the following recommendations, the conditions of each practice area can not be controlled. slack mountain can not in any case be responsible in the event of equipment failure or any other things provoking material, bodily injury, ...
If you have any questions, the Online Customer Service can be reached by e-mail at the following address: Slackfirstname.lastname@example.org, by post at the following address: Slack mountain 9 bd carlone 06200 Nice, by phone at next: +33 7 69 43 29 89
Our shop is hosted by PrestaShop but we hold all rights to texts and photos.